Doing Business With Us
Doing Business with Only Gold
Because gold and silver prices change by the minute, all orders must be placed by telephone so that prices can be locked in at the prevailing market. For buy orders, payment must be remitted promptly from when the trade is placed. For sell orders, the items sold must also be shipped promptly from when the trade is placed.
During periods of high volatility, and for large orders, we may require that funds be on deposit with us before prices can be locked in.
Methods of Payment
Only Gold accepts payment by check, either personal or cashier’s check. Checks need to be payable to CMIGS. For checks less than $25,000, there is a 5 business day hold before the order is released for shipping. For checks greater than $25,000, there is a 10 business day hold before the order is released for shipping.
Persons familiar with cashier’s checks may ask why there is a hold when the money is pulled from their accounts at the time the cashier’s checks are purchased. Few banks will verify that checks have cleared; therefore, we allow time to make certain that the check has cleared. Further, there is the concern of fraudulent checks, which is not uncommon in the precious metals industry.
Payment by bank wire transfer allows for quick shipping, and often means that your order can be shipped within 24 to 48 hours. Payment by wire transfer means allowance must be made to send the wire before the wire cut-off time, which is 5:30 pm ET, 4:30 CT, 3:30 MT and 2:30 PT at most banks. Some banks will not initiate wires with less than thirty minutes before the wire cut-off time.
Before calling to place an order, please determine your bank’s wire transfer procedures. Most banks require the wire instructions documents to be signed in person. Yet some banks accept faxed documents. Only a few banks accept wire instructions by phone.
Investors considering more than one precious metals investment may want to see if their banks provide convenient phone, fax or Internet bank wire services. Nowadays, many businesses initiate wire transfers from their office computers.
Ultimately, payment by bank wire transfer enables us to provide the best service. We start the shipping process as soon as the wire is confirmed, which means that the order often is received by the buyer within a week or so of the order being placed, depending on how far you live from Phoenix, Arizona.
During periods of high activity, shipments can be delayed. When we anticipate delayed shipments, we will inform buyers at the time orders are placed.
Wire transfer instructions are provided when orders are placed.
During periods of high volatility, we may require that funds be on deposit with us before prices can be locked in.
Brokers take orders Mondays through Thursdays, 7:00 a.m. to 5:00 p.m. MST. Fridays are shorter days due to the markets closing for the weekend early. It is recommended to call in before 3:00 p.m. MST on Fridays.
Any time you get a recording when calling us, it means either our lines are overloaded or that you are calling afterhours. In such cases, please leave your name and phone number and we will return your call. If you do not hear back from us as quickly as you would like, we encourage you to call again.
The minimum orders for bullion purchases at Only Gold and CMI:
- three ounces of gold
- three ounces of platinum
- five ounces of palladium
- 100 ounces of silver
Although the minimum order for silver bullion is 100 ounces, the minimum order for junk silver coins is $100 face, which is 71.5 ounces of silver.
Additionally, our Gold Specials Pagesometimes carries offers of gold bullion less than three ounces, and our Silver Specials Page sometimes has offers less than 100 ounces.
MAIL CHECKS TO:
3800 N. Central Avenue
Phoenix, Arizona 85012
We do not accept credit cards or debit cards.
We do not accept third party checks.
We do not accept checks drawn on foreign banks, not even Canadian banks.
We do not accept payment by cash in any amount.
For orders less than 10 oz. of gold or platinum, 15 oz. of palladium and 500 oz. of silver, there is a $30 flat rate shipping, handling and insurance fee. Shipping, handling and insurance is free for any quantities greater.
Orders valued less than $50k can be shipped by either Registered, insured U.S. Mail or insured UPS. Orders that can be shipped in a single package, that are valued greater than $50k can only be shipped by Registered, insured U.S. Mail (this usually applies to larger gold orders). In some cases, larger orders can be shipped via Brinks armored car delivery.
When orders are shipped, we notify the buyer by email (or by phone if preferred). Additionally, a tracking number is provided, which enables the buyer to verify date that the carrier estimates delivery.
Note: Some products shipped to Hawaii and Alaska may require additional cost.
When sending gold and silver to us, always ship via Registered U.S. Mail. In most cases, using the Post Office’s Flat Rate boxes is most economical. Registered mail is the safest and most secure way to ship valuables across the U.S., as the Post Office rarely loses a registered package.
Always declare the value rounding up to the nearest thousandth and insure it for that amount, because if your shipment is that rare one that gets lost, you will be covered. The Post Office offers Federal insurance that covers up to a declared value of $25k with their Registered Mail service.
In cases where someone is shipping precious metals to us that has a value greater than $25k, but can still fit in a single package (this usually applies to larger gold orders, i.e., kilo gold bars), Only Gold and CMI has a secondary insurance policy that covers your package up to $225k. This additional coverage is enforce as long as the package is sent Registered U.S. Mail with a declared value of $25k and that the package is properly addressed to CMIGS.
Flat Rate boxes are free at your local Post Office. The boxes are sturdy enough to handle gold, but for silver the boxes need to be reinforced.
For tips on packaging silver for shipment, view our slide presentation How to Ship Silver
We strive to ensure client confidentiality. We do not sell or share our customers’ names, and we do not computerize transactions. Not putting transactions on a computer protects our clients from record theft.
At Only Gold and CMI, we recognize the importance of keeping precious metals transactions as private as possible; therefore, we require no account set-up, no account agreement to sign, and no credit card or social security numbers to secure your trades.
Furthermore, we do not put clients’ names on invoices, thereby providing even more investment privacy. This became policy in the mid-1970s as CMI pioneered the bullion precious metals industry in Phoenix.
Please call with any questions about doing business with Only Gold and CMI. If you have what you think is a straight forward question and want to use email, send it to: [email protected].
You will be pleasantly surprised that our brokers do not start the conversation by asking for your phone number but rather by answering your questions. We do not need your phone number unless you place an order with us. CMI Gold & Silver Inc. has been buying and selling gold and silver bullion since 1973. You will find us pleasant and easy to do business with.
Onlygold did business at the same location for more than sixteen years. CMI Gold & Silver Inc. has done business from three locations in Phoenix since 1973.
Both firms are Accredited Businesses with the Better Business Bureau, and neither firm has had a complaint filed with the BBB—ever!
In addition to having really strong bids on gold, silver, platinum, and palladium in coin and bullion form, we also purchase a wide range of numismatic coins. We have especially strong bids for old US gold coins.
OnlyGold.com is owned & published by CMI Gold & Silver Inc. Copyright – CMI Gold & Silver Inc. All rights reserved.
All checks, shipments, and correspondence should be sent to:
CMIGS 3800 N. Central Avenue, 11th Floor, Phoenix, AZ 85012